Special Orders

We require a minimum of 2 weeks’ notice for orders.

Availability and variations

When working with nature, there are no guarantees. We will do our absolute best to supply exactly what you order, however due to variances in the weather and seasonal availability of some flowers, we cannot guarantee availability, exact colors or shades. Should we need to substitute any specified flowers for you, we will select what we feel is the next best option. We will advise you of any major changes.

Some reasons why flowers are not available include:

  • Transport issues
  • Pests
  • Quality control
  • Climate variations
  • High demand

Ordering

Please note that if this is a wedding order we recommend ordering an extra bunch or two in case there are broken heads or brown tips. These flowers are perishable and while every care is taken while in our shop sometimes flowers can be damaged in transit and you will not be aware of this until you unwrap them for use. This happens to us as well, and we order extra (just in case).

The person ordering the flowers must collect, check, count the flower bunches and sign approval before the flowers can leave the shop.

Conditioning

Flowers should not be out of water for more than 10-15 minutes, every minute out of water reduces their lifespan. Do not store flowers or foliage in a domestic or commercial refrigerator/cold room. This will damage them. Keeping flowers hydrated, in an air-conditioned room out of direct sunlight is adequate for most purposes.

Timing

Please note, flowers are perishable and they will be damaged and perish quickly under the following conditions:

  • Left in car for more than 15 minutes
  • Left out of cool water for over 20 minutes
  • Not having their stems cut
  • Being handled (out of water to make a bouquet) for more than 20 minutes.

Quotes

Quotes are provided at your consultation and are valid for 30 days. Quotes not accepted within 30 days will need to be reconfirmed in writing before they can be accepted. Some quotes may expire prior to 30 days, in which case the date will be shown on the quote. All quotes are based upon the information provided to us, and may be subject to change.

Bookings

Your wedding date is reserved once a 50% non-refundable booking has been paid. Bookings made within one month of the wedding date must be paid in full on acceptance of the quote, as flowers must be ordered in advance.

Payments

Payments can be made at any time from the date of booking up until 2 weeks prior to the event date, when final and full payment is required. Our preferred method for payment is via the checkout option included in our website. Payments by cash or check can be made in store. Visa, MasterCard and debit cards are also accepted online and in store.

Appointments

We offer one complimentary appointment and written quote. It is recommended that you email photo inspiration prior to your consultation so that we can give you an accurate quote. Up to three revisions can be made. Anymore revisions beyond three will result in a $50 fee per additional revision.

Order Confirmation

All orders must be confirmed with a booking no later than 2 weeks before the event date. Please check your order carefully, as we take no responsibility for any errors or omissions once you have confirmed your final order. It is the responsibility of the customer to ensure that any item/s are fit for their intended use.

Deliveries

Deliveries are available to DFW and surrounding areas. A .58 cent per mile charge will be added to your total.

Weekends and holidays

We can arrange appointments, collections and returns outside normal business hours and some holidays on request.

Changes/Amendments

Once you have booked your wedding, changes may be made, however they may incur additional charges and are not guaranteed. Bookings are transferrable to another date (subject to notice and our availability and within 6 months of the original date contracted). We recommend that you finalize all the details of your wedding flowers at least one (1) month prior to the date, so your flowers can be ordered.

Cancellations

Weddings cancelled within 1 week of the scheduled delivery or collection time will not be refunded as the flowers have been purchased and arranged and cannot be reused – they are a customordered product. Cancellations made more than two weeks prior to the event date will be refunded except for the 50% non-refundable deposit.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Acceptance of terms and conditions

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Online Store Terms

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.